Questions worth answering before you buy
Is there a free trial?
No. A licence key is required to run Autonoma, and there is no trial period and no
free tier. What the software contains is set out screen by screen on the
features page, with each one marked ready, off by default,
or working with a stated limitation — that is the closest thing to seeing it
before you buy, and it is deliberately not written to flatter.
What is the refund policy?
All sales are final. Because the software is delivered instantly and the licence
key cannot be recalled once issued, refunds are not offered. Read the
refund policy in full before purchasing, and
satisfy yourself from the features page and the
documentation that the software suits you — we would much
rather that than take money from someone it will not.
Do I pay extra for AI?
Not to us. Autonoma calls providers using API keys you supply, so you are billed
by OpenAI, Anthropic, Groq or whoever else directly, at their rates. Several
supported providers have a free tier that is enough for light use, and Ollama runs
models on your own machine at no cost at all.
What happens when my subscription ends?
A licence key stops working on its expiry date. If you cancel, it keeps working
until the end of the period you have already paid for — cancelling turns off the
next renewal, it does not cut you off on the day you press it.
A refund is different: the money has gone back, so the key stops
working straight away. Autonoma checks in with the licence server periodically,
which is how that takes effect.
This answer used to say a cancelled key "stops working without waiting for its
expiry date". That described what the licence server actually did, and what it did
was take away months a customer had paid for — the opposite of what the
terms of service and the
subscription terms both promise. The
server was corrected, not the promise.
That check is deliberately forgiving. It runs a few times a day, and if it cannot
reach the server — you are offline, travelling, or the server is down — the app
keeps working for a further thirty days on what it already knows. Nothing you have
paid for is held hostage to a network connection, and an outage on our end is our
problem to fix, not yours to be locked out by. See section 3.4 of the
licence agreement.
Can I run it on more than one machine?
A licence covers one person. See the
licence agreement for what that
means precisely.
Is my data sent anywhere?
Autonoma is desktop software. Your content, credentials and settings live on your
machine. It contacts the internet to reach the providers you configure, to check
for updates, and to validate a licence key. It does not upload your work.
The privacy policy has the detail.