Your account and your licence
Signing in, your licence, and the gated installer download are all handled by the account application, which is live. If your question is about access to something you have paid for, that is the place to start.
Contact
Autonoma is a small operation, and one part of it is honestly not finished: there is no working inbox yet.
Email to support@autonoma-studio.com is not being received. The address exists and the account app sends from it — verification and password-reset messages arrive from there — but nothing is set up to receive on it yet. Mail sent to it now would go nowhere, so it is not offered as a link.
The same is true of the abuse, billing, privacy and legal addresses named in the legal documents. Those documents describe the routes as they are intended to work; receiving is still being set up.
What does work today
Buying a licence
Checkout is self-service now: pick a plan on the pricing page, pay through our provider, then register with the same email and your key is sent to you. If a purchase does not arrive, or you paid and the key never came, this is the place to reach us.
Answers that do not need us
Two things account for most of what people want to ask, and both are written down.
A provider says it is not configured. That is Autonoma telling you the truth rather than guessing: it ships with no credentials at all. Open Settings → API keys, find the provider, and add your own key. The API keys guide covers where each one comes from.
A post will not publish. Nothing publishes without an explicit approval recorded against a named person, and a post addressed to an account you have since disconnected will refuse rather than fail quietly later. The Social Studio guide explains the sequence.
The troubleshooting page covers the rest of what actually goes wrong.
Reporting a security problem
There is no monitored security address yet, and saying otherwise would be worse than saying nothing — a vulnerability report sent into a black hole is a vulnerability nobody is fixing. If you have found something, please hold it until a receiving address is published here, and know in advance that nobody acting in good faith will have a problem made for them over it.
If you are reporting a crash
Autonoma writes a log next to its own executable and tells you at the next
launch if the previous session ended badly. Keep that log — it is
%LOCALAPPDATA%\Autonoma\bot.log, the folder the installer puts the
application in — because it is what turns a long conversation into a short
one once there is somewhere to send it.