Payment Terms & Billing Policy

Applies to Autonoma. Last updated 2026-08-07.

Not reviewed by a lawyer. This document was drafted to describe what the software actually does, but it has not had legal review and is not legal advice. If anything here matters to you, ask us at support@autonoma-studio.com before relying on it.

Autonoma
Effective Date: January 2026
Last Updated: January 2026

1. OVERVIEW

This Payment Terms & Billing Policy (“Policy”) governs all payment transactions for Autonoma software and services. By making a purchase, you agree to these terms.

IMPORTANT: ALL SALES ARE FINAL. NO REFUNDS UNDER ANY CIRCUMSTANCES.

2. ACCEPTED PAYMENT METHODS

2.1 Credit/Debit Cards

Visa
Mastercard
American Express
Discover

2.2 Digital Wallets

Apple Pay
Google Pay
Link (Stripe)

2.3 Other Methods

PayPal (via LemonSqueezy)
Bank transfers (Enterprise plans only)

3. PAYMENT PROCESSORS

Payments are processed securely by:

Stripe, Inc.

Website: https://stripe.com
Privacy Policy: https://stripe.com/privacy

LemonSqueezy (Lemon Squeezy, LLC)

Website: https://lemonsqueezy.com
Privacy Policy: https://lemonsqueezy.com/privacy

Gumroad, Inc.

Website: https://gumroad.com
Privacy Policy: https://gumroad.com/privacy

We do not store your full payment card details. All payment information is handled securely by our payment processors.

4. PRICING

4.1 Current Pricing

Tier	Monthly	Annual (Save 20%)
Free	$0	$0
Starter	$29/month	$278/year
Pro	$79/month	$758/year
Enterprise	$249/month	$2,390/year

4.2 Currency

All prices are in United States Dollars (USD) unless otherwise specified at checkout.

4.3 Taxes

Prices may be subject to applicable taxes (VAT, GST, sales tax)
Taxes are calculated based on your billing address
Tax amounts will be shown before payment confirmation
You are responsible for all applicable taxes

4.4 Price Changes

We may change prices at any time
30 days’ notice will be provided for price increases
Current subscribers are not affected until renewal
Cancel before renewal if you don’t accept new pricing

5. BILLING CYCLES

5.1 Monthly Billing

Billed on the same date each month
If the billing date doesn’t exist in a month (e.g., 31st), billing occurs on the last day

5.2 Annual Billing

Billed once per year on subscription start date
20% discount compared to monthly billing
No prorated refunds for cancellation

5.3 Billing Date

Your billing cycle begins on your purchase date. Subsequent charges occur on the same date each billing period.

6. AUTOMATIC RENEWAL

6.1 Renewal Terms

Subscriptions automatically renew unless cancelled before the renewal date.

Monthly: Renews each month
Annual: Renews each year

6.2 Renewal Notification

We will send a reminder email 7 days before renewal.

6.3 Cancellation Deadline

Cancel at least 24 hours before renewal to avoid charges.

6.4 No Refunds for Renewals

Renewal charges are non-refundable. It is your responsibility to cancel before renewal.

7. PAYMENT AUTHORIZATION

By providing payment information, you authorize us to:

Charge your payment method for the subscription fee
Charge applicable taxes
Automatically charge renewals
Retry failed payments
Store payment method for future charges

8. FAILED PAYMENTS

8.1 Retry Attempts

If a payment fails, we will:

Retry within 24 hours
Retry again after 3 days
Retry again after 7 days

8.2 Notification

You will be notified of failed payments via email.

8.3 Account Suspension

After multiple failed attempts:

Your account may be suspended
Access to paid features will be restricted
Data may be retained for 30 days

8.4 Outstanding Balance

You remain responsible for all unpaid charges plus any collection costs.

9. UPGRADES AND DOWNGRADES

9.1 Upgrades

Take effect immediately
Prorated charges apply for the remainder of the billing period
New tier limits apply immediately

9.2 Downgrades

Take effect at the end of the current billing period
No prorated refunds
Exceeding new tier limits may result in feature restrictions

9.3 Annual to Monthly

No prorated refunds for switching from annual to monthly
Change takes effect at end of annual period

10. CANCELLATION

10.1 How to Cancel

Cancel your subscription via:

Account dashboard
Email to billing@autonoma-studio.com
Payment processor portal

10.2 Effect of Cancellation

Access continues until end of billing period
No refund for unused time
License becomes inactive at period end
Data retained for 30 days after expiration

10.3 Resubscription

You may resubscribe at any time at current pricing.

11. NO REFUND POLICY

11.1 All Sales Final

ALL SALES ARE FINAL. NO REFUNDS WILL BE ISSUED FOR ANY REASON.

11.2 No Exceptions

Refunds are not available for:

Any reason whatsoever
Unused subscription time
Renewals (cancel before renewal)
Upgrades or downgrades
Dissatisfaction with the product
Technical issues
Third-party API costs

11.3 Acknowledgment

By purchasing, you acknowledge that:

You have read and understood all product information
All sales are final
No refunds will be issued

12. CHARGEBACKS

12.1 Prohibition

Chargebacks are strictly prohibited and constitute fraud.

12.2 Consequences

If you initiate a chargeback:

Immediate permanent license revocation
Permanent account ban
Legal action may be pursued
Fraud reporting to relevant authorities
Collection of all costs and fees

12.3 Contact First

If you have a legitimate billing concern, contact billing@autonoma-studio.com BEFORE disputing with your bank.

13. INVOICES AND RECEIPTS

13.1 Automatic Receipts

Receipts are automatically emailed after each transaction.

13.2 Invoice Access

Access invoices via:

Account dashboard
Payment processor portal
Email request to billing@autonoma-studio.com

13.3 Invoice Details

Invoices include:

Transaction date
Amount charged
Tax breakdown
Product/tier description

14. ENTERPRISE BILLING

14.1 Custom Terms

Enterprise customers may have custom billing terms per their agreement.

14.2 Payment Methods

Credit card
Bank transfer (ACH/Wire)
Purchase orders (approved accounts)

14.3 Net Terms

Default: Payment due upon invoice
Net-30 available for approved accounts

14.4 Contact

Enterprise billing inquiries: enterprise@autonoma-studio.com

15. DISPUTES

15.1 Resolution Process

For billing disputes:

Email billing@autonoma-studio.com
Include transaction details
We will investigate within 5 business days
Resolution provided via email

15.2 Documentation

Keep records of:

Purchase confirmations
Receipts and invoices
Communication with support

16. SECURITY

16.1 PCI Compliance

Our payment processors are PCI-DSS compliant.

16.2 Encryption

All payment data is encrypted in transit and at rest.

16.3 No Card Storage

We do not store full credit card numbers on our systems.

17. CONTACT

Billing Support:
Email: billing@autonoma-studio.com

General Support:
Email: support@autonoma-studio.com

Enterprise:
Email: enterprise@autonoma-studio.com

By making a purchase, you agree to these Payment Terms & Billing Policy.

ALL SALES ARE FINAL. NO REFUNDS.

Questions about this document? Get in touch.